Delhi International Airport (DIAL), operated by GMR Airports Infrastructure Limited, has once again cemented its position as a frontrunner in aviation excellence. It has received the prestigious Airport Service Quality (ASQ) Airport Experience Award for 2024.
This remarkable achievement marks the seventh consecutive year that Delhi Airport has been recognized as the Best Airport in the Asia-Pacific region. The airport currently handles over 40 million passengers annually.
The ASQ Awards, presented by Airports Council International (ACI), are globally acknowledged as the pinnacle of airport experience recognition. They celebrate airports that consistently deliver exceptional customer service, as directly rated by passengers.
Dominance in ASPAC Region
Delhi international has previously secured the top spot for six consecutive years (2018-2023). This latest award further solidifies its dominance in the highest category of airports.
The category encompasses airports serving over 40 million passengers per annum (MPPA) in the Asia-Pacific region.
“We are incredibly proud to receive this recognition,” stated Mr. Videh Kumar Jaipuriar, CEO of DIAL. “This award reflects our continuous efforts to elevate the travel experience at Delhi International Airport.”
“This award is further validation of our ongoing commitment to improving passenger experience, enhancing operational excellence. It promotes Delhi International Airport as an aviation hub welcoming travelers from around the globe.”
The significance of this achievement was further emphasized by Mr. Justin Erbacci, Director General of ACI World. He extended congratulations to DIAL in a personal message.
“In an era where passenger expectations are evolving rapidly, excellence in customer service is the key to ensuring airports remain memorable destinations in themselves. Congratulations to Delhi Airport (DEL) for its success in the renowned Airport Service Quality (ASQ) Awards, and for redefining the airport experience!”
Joining Elite Group of Global Airports
This recognition reaffirms DIAL’s leadership in delivering a superior passenger experience. It highlights the airport’s ongoing commitment to enhancing service quality on a global scale.
Adding to its list of accomplishments, Delhi Airport recently joined the elite group of global airports capable of serving 100 million passengers annually, further solidifying its position as a key player in the global aviation industry.
The prestigious ASQ Awards Ceremony will take place on September 10, 2025, as part of ACI World’s annual Customer Experience Summit, scheduled from September 8 to 11 in Guangzhou, China.
GMR Airports: Aviation Excellence
GMR Airports Limited (GAL) is a leading global airport platform company with over two decades of experience in designing, constructing, and operating world-class sustainable airports.
As a platform business, GAL provides a range of aero services including Duty Free, Retail, F&B, Cargo, Car Parking, O&M, and PMC services. Through its innovative Aerotropolis concept, it develops cutting-edge airport cities, shaping best-in-class real estate developments in South Asia.
GAL operates India’s largest third-party Maintenance, Repair, and Overhaul (MRO) facility through its subsidiary, GMR Air Cargo and Aerospace Engineering Limited, ensuring operational excellence across the Asia Pacific region.
As the largest private airport operator in Asia and the second-largest globally, GAL served over 121 million passengers in FY24 with a steadfast commitment to excellence in airport management.
This commitment is reflected in its consistent rankings for services by ACI and Skytrax. With a robust presence in India and Southeast Asia, the company operates key gateways such as Delhi, Hyderabad, Goa, and Medan airports. It supports technical services at Mactan Cebu International Airport in the Philippines. GAL is also developing transformative projects like the greenfield airports in Bhogapuram (Visakhapatnam), India, and Crete, Greece.
Groupe ADP: A Global Aviation Leader
Groupe ADP develops and manages airports, including Paris-Charles de Gaulle, Paris-Orly, and Paris-Le Bourget. In 2023, the group handled through its brand Paris Aéroport 99.7 million passengers at Paris-Charles de Gaulle and Paris-Orly.
It served nearly 336.4 million passengers in airports in France and abroad. In 2023, group revenue stood at €5,495 million and net income at €631 million.
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The post Delhi Airport Takes Out 7th Consecutive Award as Best Airport in Asia-Pacific appeared first on AviationSource News.